FAQ

How to shop online?
Once you're done shopping, checking out is easy and secure. You may always view the items you have added to your Shopping Cart by clicking the "View Cart" button on the top right of any page. You may also checkout by clicking on the "checkout" hyperlink located on any item detail page. Once you are viewing the contents of your shopping cart, you may adjust quantities in your cart by changing the number to the right of items, and then by clicking "update total" after all quantity adjustments have been made.

How do I checkout?
Once you are ready to checkout with the items in your shopping cart, click on the “checkout” button in your shopping cart. If you have a registered paypal, simply sign-in using your email address and the password for your account. If you do not have an account, simply follow the simple steps to create an account and continue through the checkout process.

Availability
The item availability is listed in the product details page. All colors and sizes available will be shown and available to add to the shopping cart. Although we make every effort to keep sufficient stock of items listed on our site,If we are out of stock on an item that you've ordered, we will notify you via e-mail. Any changes will be reflected in your order total as well as your shipping confirmation.

Do you have sizing information?
We try to include as much accurate sizing information for each product as possible. If you are between sizes or need assistance selecting the proper size, please contact Customer Service by email.

Which Payment Methods do you accept? Urban North Clothing Company accepts PayPal and the following credit cards: Visa, Master Card, and American Express.

How can I track my order?
You will receive an order confirmation once your order has been successfully transmitted. In addition, a shipping confirmation e-mail will be sent once your order has been shipped. This confirmation will include the tracking number for your package. You may check the status of your order at anytime by visiting the shipping company's website and entering your tracking number & hit track

When will my order ship?
Orders placed Monday-Friday before 11 AM EST will begin processing that day, and usually ship within 1 business day pending availability and credit verification. All orders placed after 11 AM EST will begin processing the next business day. Orders placed on Friday after 11 AM EST will begin processing on the following Monday. We do not ship on holidays.

Refunds

  • Items purchased at the Urban North  Online Store may be returned or exchanged within 30 days of the date of purchase. Return item(s) may not be worn or washed. 
  • If you are not satisfied with the fit, quality, color, or size of an item, don't hesitate to return it and choose any item in another size or color. We will gladly replace any item that you're not completely happy with.
  • Please use the contacts tab to reach out to us and explain the issue with your shipment and we will contact you within 72 hours.
  • Unless the product is defective you will be responsible for the return postage.
  • Feel free to contact us with any questions at twitter @CEOurbanNorth
  • returns will be shipped to  P.O Box 683303 Orlando FL , 32868